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HubSpot
Claude AI
Slack
Filter
Collect
HubSpot Support Ops
OfficialTwo workers for a support team running on HubSpot. Every new ticket is classified by AI — category, priority, and customer sentiment — with the priority written back to HubSpot and the urgent or angry ones pinged to your team in Slack. And every few hours, a sweep flags tickets that have gone quiet so nothing slips past its SLA.
By Flywheel
Pipelines in this template
Ticket Triage
Manual runs onlyWhenever a ticket is created in HubSpot, AI classifies it, writes the priority back to the ticket, and alerts your team in Slack for the urgent or unhappy ones.
- 1Ticket CreatedHubSpot
- 2Classify TicketClaude AI
- 3Update TicketHubSpot
- 4FilterFilter Urgent
- 5Alert SlackSlack
Aging Ticket Watch
Daily at */4:00 UTCEvery few hours, flags tickets with no activity in 24+ hours and posts an AI summary of what's slipping, grouped by owner, to Slack.
- 1Read TicketsHubSpot
- 2FilterFilter Aging Tickets
- 3Look up OwnerHubSpot
- 4CollectCollect Aging Tickets
- 5Summarize AgingClaude AI
- 6Post to SlackSlack
Pipelines
2· 11 steps
Category
Automation
Required Connections
hubspotcrmsupportticket triageaislack
v1.0