Terms of Service

1. Acceptance of Terms

Welcome to Flywheel. By accessing or using the Flywheel ETL platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Flywheel ("we," "us," or "our"). We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Flywheel is an Extract, Transform, Load (ETL) platform that enables users to:

• Connect to data sources and destinations, including Google Cloud services
• Configure data transformations and mappings
• Process and transfer data between systems
• Manage data schemas and data types
• Collaborate with team members through organizations

The Service integrates with Google Cloud Platform services including BigQuery, Firestore, and Vertex AI to provide these capabilities.

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must:

• Create an account using a valid Google account
• Provide accurate and complete information
• Be at least 13 years of age
• Have the authority to enter into these Terms

3.2 Account Security

You are responsible for:

• Maintaining the security of your Google account
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

3.3 Account Termination

You may terminate your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.

4. Google API Services

By using Flywheel, you authorize us to access your Google Cloud Platform resources on your behalf. You acknowledge that:

• You grant us the necessary permissions to access your GCP resources
• You are responsible for any charges incurred from Google Cloud services
• You may revoke our access at any time through your Google Account settings
• Our use of Google APIs is subject to Google's Terms of Service and Privacy Policy
• We comply with the Google API Services User Data Policy

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to process illegal, fraudulent, or harmful data
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without authorization
• Resell or redistribute the Service without permission
• Reverse engineer or attempt to extract source code
• Remove or modify any proprietary notices or labels

6. User Content and Data

6.1 Your Data

You retain all rights to the data you upload or process through the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely to provide the Service.

6.2 Data Responsibility

You are solely responsible for:

• The accuracy, quality, and legality of Your Data
• Obtaining necessary permissions to process Your Data
• Compliance with data protection laws (GDPR, CCPA, etc.)
• Backing up Your Data (we are not a backup service)

6.3 Data Processing

We process Your Data according to your instructions through the Service. We do not use Your Data for purposes other than providing the Service, except as required by law or as specified in our Privacy Policy.

6.4 Export and Data Integrity

7. Organizations and Collaboration

When you join or create an organization:

• Organization administrators control access to organization resources
• Data and configurations may be visible to other organization members
• You must have authorization to share data with your organization
• Organization owners can remove members and revoke access

8. Intellectual Property

8.1 Our IP

The Service, including all software, content, trademarks, and materials, is owned by Flywheel and protected by intellectual property laws. These Terms do not grant you ownership rights to the Service.

8.2 Feedback

If you provide feedback or suggestions about the Service, we may use them without obligation or compensation to you.

9. Service Availability and Modifications

We strive to provide reliable service, but we do not guarantee:

• Uninterrupted or error-free operation
• That the Service will meet your specific requirements
• That data loss will never occur

We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice. We are not liable for any modification, suspension, or discontinuation.

10. Fees and Payment

Certain features or services may require payment. If applicable:

• Fees are stated in USD unless otherwise specified
• You agree to pay all applicable fees
• Fees are non-refundable except as required by law
• We may change fees with 30 days notice
• Failure to pay may result in service suspension

You are also responsible for any fees charged by Google Cloud Platform for resources accessed through the Service.

11. Disclaimers

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless Flywheel and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your Data or any content you submit

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@flywheeletl.io to attempt to resolve the dispute informally.

14.2 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law provisions.

14.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. You waive your right to participate in class actions or class arbitrations.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Flywheel regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control.

16. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms with a new "Last Updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

16.1 Terms Version History

17. Contact Information

For questions about these Terms, please contact us: